Shipping policy
Shipping Policy
Effective Date: 19-05-2025
At Celivon, we are committed to delivering your orders as quickly and safely as possible. This Shipping Policy outlines our process, timelines, and responsibilities related to shipping and delivery.
1. Order Processing Time
All orders are processed within 1–5 business days. This includes product sourcing, quality checks, and packaging.
Note: Orders are not processed or shipped on weekends or public holidays.
2. Shipping Methods & Delivery Time
We offer worldwide shipping through global logistics network. Delivery times vary based on destination:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| Europe | 7–12 business days |
| Australia | 7–15 business days |
| Asia | 7–15 business days |
| Rest of the World | 15–30 business days |
These are estimated times. Delays may occur due to customs processing, peak seasons, or unforeseen logistics issues.
3. Shipping Costs
Shipping fees are automatically calculated at checkout based on the weight of your order, shipping destination, and selected method.
Some products may qualify for free shipping promotions—please check the product description or checkout page.
4. Tracking Your Order
Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your order either via:
-
Our website
5. Customs, Duties, and Taxes
International orders may be subject to customs duties and taxes in your country. These charges are the responsibility of the customer and are not included in your order total.
Celivon is not liable for delays or additional charges caused by customs.
6. Incorrect Shipping Information
Please ensure your shipping details are accurate when placing your order. Celivon is not responsible for delivery issues due to incorrect or incomplete addresses provided by the customer.
7. Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, contact us at support@celivon.com. We will coordinate with CJ Dropshipping to resolve the issue promptly.