Return and refund policy

Return & Refund Policy

Effective Date: 19-05-2025
Store Name: Celivon
Website: [www.celivonstore.com]

We want you to be completely satisfied with your purchase from Celivon. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is damaged, defective, or not as described

  • The return request is submitted within 7 days of receiving the item

  • The item is unused, in its original packaging, and in resellable condition

We do not accept returns for items due to buyer’s remorse, incorrect sizing (if the size matches the product description), or custom/personalized products.

2. How to Request a Return

To initiate a return:

  1. Email us at support@celivon.com with:

    • Order number

    • Reason for return

    • Clear photos of the item (for damage/defect cases)

  2. Once approved, we will provide return instructions. Please do not return items without prior approval, as we cannot process unauthorized returns.

3. Refund Process

Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund.

  • Approved Refunds will be processed to your original payment method within 5–10 business days

  • Shipping fees are non-refundable unless the item was defective or incorrectly shipped

4. Order Cancellations

You may cancel your order within 6 hours of placing it. After this window, the order may have already entered processing and cannot be cancelled.

To cancel, email us at support@celivon.com with your order number and “Cancel Order” in the subject line.

5. Items Not Eligible for Return

We do not accept returns for:

  • Items returned without authorization

  • Sale or clearance items

  • Custom or personalized products

  • Items damaged due to misuse or neglect

  • Perishable or hygiene-related items

6. Lost or Delayed Packages

If your item has not arrived within the expected delivery timeframe, contact us. We will work to investigate and resolve the issue.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us within 7 days of delivery.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, contact us at:

Email: support@celivon.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Store: Celivon